Lengthy waiting times

Vodacom has fantastic front people and they go the extra mile however that is where it stops, I have been waiting since Thursday evening to have my fibre activated and escalated and it is Saturday morning and still waiting even after about 3 phone calls. Seriously Vodacom this installation has taken such a long time to get set up and sorted (not yet) out with over 2 hours of calls to try to sort out problem and yeah not all Vodacom's fault - vumatel had installed it incorrectly. In today's age when everything is done almost instantly, close to a month is just too long. I was told it would take about 2 weeks so I gave notice on my previous ISP and now 17 days without internet for work and school work is not on.