1 reviews | Active since Mar 2015
lengthy unresolved call
<p>You guys are still continuing to invoice me yet you have not resolved a call which I logged close to 3 months ago, I am not even using that sim card anymore because it’s been a futile exercise trying to get vodacom to fix this issue even after numerous calls and emails.</p> <p> </p> <p>I will not be paying for services I’m not using over a problem vodacom created and is not even bothered to rectify.</p> <p> </p> <p>Bitterly disappointed by this entire experience, I will never consider using vodacom again in the future.</p> <p> </p> <p>lengthy unresolved complaint - 1- ********** 454 ***~0D0Q</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Contacted by vodacom a couple of days after post on hellopeter.com. After 3 months of little or no assistance, the issue was attended to within week with the consultant even contacting me over the weekend. Waiting for my next invoice to confirm whether the issue has been finally resolved.
Feel bittersweet about this whole experience and glad it's hopefully coming to an end. Firstly i only received help after posting on this website after 3 months of getting nowhere with vodacom customer services, which effectively renders vodacom customer services structures irrelevant.
Secondly it took over 3 months to resolve an issue that was eventually fixed within a week. Does vodacom consider the impact to the customer when they fail to deliver on services agreed-upon for such a lengthy period?
Contacted by vodacom a couple of days after post on hellopeter.com. After 3 months of little or no assistance, the issue was attended to within week with the consultant even contacting me over the weekend. Waiting for my next invoice to confirm whether the issue has been finally resolved.
Feel bittersweet about this whole experience and glad it's hopefully coming to an end. Firstly i only received help after posting on this website after 3 months of getting nowhere with vodacom customer services, which effectively renders vodacom customer services structures irrelevant.
Secondly it took over 3 months to resolve an issue that was eventually fixed within a week. Does vodacom consider the impact to the customer when they fail to deliver on services agreed-upon for such a lengthy period?