Legalised theft, brought to you by vodacom

2 years ago, I renewed my voda contract online, what a bad experience. From staff who does not care, poor services and huge delays. To top it off, I was billed for x2 contracts\numbers where I have always only had one. I can accept it once. This time round I renewed my contract again via their online platform. And again I have experienced issue after issue with vodacom. To top it off, I am being charged for a 2nd contract\line again. How this incompetency breeds within vodacom is beyond me but it happens. So i reported the problem and was told it is being investigated and i will have a report within 3 days. 5 Working days later, i am still waiting on Vodacom to take a deep breath and try their hand at customer service which is a foreign concept to these people who readily rip their clients off. Yes it is theft! I was charged for x2 contract last month and this month again. It has been reported and yet vodacom could not care a damn. This will be my last x2 year stint with these lying and incompetant bunch of people.