JB
Jacques B

1 reviews | Active since Jun 2019

12 Apr 2021, 11:32

LegalESS charge on my Vodacom invoice

I noticed a charge of R43,47 (before VAT) on my invoice, labelled LegalESS.

Vodacom Customer care confirmed the charge and said it was for Legal Insurance. The gave me another number to dial.

The guy who answered this call put me through to an external company (Client Care or something), claiming Vodacom had nothing to do with this.

The external company said they do offer an Courtesy Legal Advice service to Vodacom customers, but they do not charge for this.

I would really appreciate if someone form Vodacom can clarify this issue.

I do not carry any knowledge of this item.

0
Replies (1)
Vodacom
Vodacom's reply12 Apr 2021, 12:01
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team