LM
Linda M
1 reviews | Active since Jun 2019
11 Jun 2021, 12:09
LegalESS - added to Vodacom account without consent or notification and service desk cannot remove it!
I have a LegalESS fee on my account that I did not consent to at all - they incorrectly upgraded me (which I had to have reversed), incorrectly started the upgrade early, so that it ran concurrent with my existing contract and to add insult to injury added this LegalIESS fee to BOTH contract "instances" - R36.43 + 43.47 ex VAT which I did not consent to at all. The service centre does not know what it is... and cant remove it either... What The Heck???? The apparently did reverse the incorrect upgrade - cant see proof of that on the app yet, promised a credit for the incorrect resulting billing and debit order...
But whats up with this LegalESS? I want it GONE! Did not ever ask for it or agreed to it... Its not even under my VASservices that I can remove... nada.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
11 Jun 2021, 14:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jun 2021, 14:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LM
Linda M's updateReviewer Update
15 Jun 2021, 10:571) I get all kinds of sms saying the 'query has been resolved' yet my app (Your bill so far) still shows that NOTHING has changed.... It still shows multiple contracts running for the same number einding in 84... My Primary number.
2) Legal thing still shows on "Your bill so far".
3) As far as last months incorrect billing - Nothing has been credited.
4) And the you ask me 'rate some person's service'... I had no contact with them whatsover and I dont even know what the outcome of the action was... What the hell does "Resolved" actually mean?
5) Furthermore you send me reply sms's for queries about my PRIMARY number to the tablet ??? What's up with that???? I dont even look at sms for that tablet.... its for data only.
NO - NOTHING HAS BEEN RESOLVED - IM STILL AT SQUARE 1.
2) Legal thing still shows on "Your bill so far".
3) As far as last months incorrect billing - Nothing has been credited.
4) And the you ask me 'rate some person's service'... I had no contact with them whatsover and I dont even know what the outcome of the action was... What the hell does "Resolved" actually mean?
5) Furthermore you send me reply sms's for queries about my PRIMARY number to the tablet ??? What's up with that???? I dont even look at sms for that tablet.... its for data only.
NO - NOTHING HAS BEEN RESOLVED - IM STILL AT SQUARE 1.
LM
Linda M's update15 Jun 2021, 10:57
Reviewer Update
1) I get all kinds of sms saying the 'query has been resolved' yet my app (Your bill so far) still shows that NOTHING has changed.... It still shows multiple contracts running for the same number einding in 84... My Primary number.
2) Legal thing still shows on "Your bill so far".
3) As far as last months incorrect billing - Nothing has been credited.
4) And the you ask me 'rate some person's service'... I had no contact with them whatsover and I dont even know what the outcome of the action was... What the hell does "Resolved" actually mean?
5) Furthermore you send me reply sms's for queries about my PRIMARY number to the tablet ??? What's up with that???? I dont even look at sms for that tablet.... its for data only.
NO - NOTHING HAS BEEN RESOLVED - IM STILL AT SQUARE 1.
2) Legal thing still shows on "Your bill so far".
3) As far as last months incorrect billing - Nothing has been credited.
4) And the you ask me 'rate some person's service'... I had no contact with them whatsover and I dont even know what the outcome of the action was... What the hell does "Resolved" actually mean?
5) Furthermore you send me reply sms's for queries about my PRIMARY number to the tablet ??? What's up with that???? I dont even look at sms for that tablet.... its for data only.
NO - NOTHING HAS BEEN RESOLVED - IM STILL AT SQUARE 1.
LM
Linda M's updateReviewer Update
15 Jun 2021, 15:59Hi, Update - After scratching on the app I saw that a credit was loaded, but it does not reflect on the 'dashboard/homepage' of the app - only if you go into the menus and request an updated statement.
I did call and queried the amount on the credit as it does not specify how it was calculated and it did not tally with the total difference.
A REALLY nice lady in accounts worked through it with me and we established at another credit for the legal stuff is in the pipeline and does not reflect on the statement as of yet.
It seems that my subscription on the system (at least) has been fixed to what it was, but it's still a mystery why the 'home page/bill so far' still reflects charges for the 'reversed' upgrade instances.
We'll revisit on Thursday to check if the sytems have caught up with all the changes and life can go back to 'normal'. Thank you for your excellent service.
Holding thumbs.
It would definately have helped if someone CALLED me and said this is what is happening and this is what we're doing instead of just sms saying query has been resolved and another saying Credit will be processed... especially if the 'main' app dashboard does not reflect anything happening.
I did call and queried the amount on the credit as it does not specify how it was calculated and it did not tally with the total difference.
A REALLY nice lady in accounts worked through it with me and we established at another credit for the legal stuff is in the pipeline and does not reflect on the statement as of yet.
It seems that my subscription on the system (at least) has been fixed to what it was, but it's still a mystery why the 'home page/bill so far' still reflects charges for the 'reversed' upgrade instances.
We'll revisit on Thursday to check if the sytems have caught up with all the changes and life can go back to 'normal'. Thank you for your excellent service.
Holding thumbs.
It would definately have helped if someone CALLED me and said this is what is happening and this is what we're doing instead of just sms saying query has been resolved and another saying Credit will be processed... especially if the 'main' app dashboard does not reflect anything happening.
LM
Linda M's update15 Jun 2021, 15:59
Reviewer Update
Hi, Update - After scratching on the app I saw that a credit was loaded, but it does not reflect on the 'dashboard/homepage' of the app - only if you go into the menus and request an updated statement.
I did call and queried the amount on the credit as it does not specify how it was calculated and it did not tally with the total difference.
A REALLY nice lady in accounts worked through it with me and we established at another credit for the legal stuff is in the pipeline and does not reflect on the statement as of yet.
It seems that my subscription on the system (at least) has been fixed to what it was, but it's still a mystery why the 'home page/bill so far' still reflects charges for the 'reversed' upgrade instances.
We'll revisit on Thursday to check if the sytems have caught up with all the changes and life can go back to 'normal'. Thank you for your excellent service.
Holding thumbs.
It would definately have helped if someone CALLED me and said this is what is happening and this is what we're doing instead of just sms saying query has been resolved and another saying Credit will be processed... especially if the 'main' app dashboard does not reflect anything happening.
I did call and queried the amount on the credit as it does not specify how it was calculated and it did not tally with the total difference.
A REALLY nice lady in accounts worked through it with me and we established at another credit for the legal stuff is in the pipeline and does not reflect on the statement as of yet.
It seems that my subscription on the system (at least) has been fixed to what it was, but it's still a mystery why the 'home page/bill so far' still reflects charges for the 'reversed' upgrade instances.
We'll revisit on Thursday to check if the sytems have caught up with all the changes and life can go back to 'normal'. Thank you for your excellent service.
Holding thumbs.
It would definately have helped if someone CALLED me and said this is what is happening and this is what we're doing instead of just sms saying query has been resolved and another saying Credit will be processed... especially if the 'main' app dashboard does not reflect anything happening.
LM
Linda M's updateReviewer Update
21 Jun 2021, 12:41 OK - the second credit around Legal subscription has also been processed, BUT my billing on the system still shows TWO subscrptions for the SAME SIMCARD (How the hell am I supposed to use TWO subscriptions on the same number???) and BOTH details are incorrect i.e. not the line rental and discount app**** prior to pre-upgrade disaster. So even if they remove ONE of the incorrect subscriptions it is not going to be correct. They cannot change this until the NEXT billing cycle.. so I'm gonna get ANOTHER Incorrect bill and Debit Order the end of the month.. with ANOTHER round of credits required... F&**%$ - They promised to suspend the debit order until this is resolved.. only time will tell.
LM
Linda M's update21 Jun 2021, 12:41
Reviewer Update
OK - the second credit around Legal subscription has also been processed, BUT my billing on the system still shows TWO subscrptions for the SAME SIMCARD (How the hell am I supposed to use TWO subscriptions on the same number???) and BOTH details are incorrect i.e. not the line rental and discount app**** prior to pre-upgrade disaster. So even if they remove ONE of the incorrect subscriptions it is not going to be correct. They cannot change this until the NEXT billing cycle.. so I'm gonna get ANOTHER Incorrect bill and Debit Order the end of the month.. with ANOTHER round of credits required... F&**%$ - They promised to suspend the debit order until this is resolved.. only time will tell.
LM
Linda M's updateReviewer Update
14 Jul 2021, 15:22Okay.. account debits were processed, this months bill run reflected the correct pre-upgrade items and amounts. Debit order was put on hold until everything on the system was balanced out. Thank you Vodacom.
Hopefully next month will be back to normal with no more surprises.
Hopefully next month will be back to normal with no more surprises.
LM
Linda M's update14 Jul 2021, 15:22
Reviewer Update
Okay.. account debits were processed, this months bill run reflected the correct pre-upgrade items and amounts. Debit order was put on hold until everything on the system was balanced out. Thank you Vodacom.
Hopefully next month will be back to normal with no more surprises.
Hopefully next month will be back to normal with no more surprises.