1 reviews | Active since Apr 2010
Legal Department - Don't owe Vodacom but have to wait a month to update
<p>I phoned Vodacom to upgrade my nr. ********** 229. The sales person was friendly and went trough all the stages. I gave him my new banking details because I changed banks. Everything was good untill the end - Sorry Mrs. Fourie your account is at Legal Department - I can not assist you - Why? - Phone them Mam. He gave me the nr. I phoned the Legal department - Legal Department answer - Sorry mam - your account is up to date - you don't owe Vodacom any money - Then why can't I upgrade - Sorry mam - you have to wait for the system to update - How long will it take I asked? - Hard to say approxametly one month. Vodacom please cancell my contract - if this is your service you can keep your contract</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
Regards
FM
As per telephonic discussion,feedback provided.
Regards
FM
