RF
Rene F

1 reviews | Active since Apr 2010

14 Mar 2017, 17:41

Legal Department - Don't owe Vodacom but have to wait a month to update

<p>I phoned Vodacom to upgrade my nr. ********** 229. The sales person was friendly and went trough all the stages. I gave him my new banking details because I changed banks. Everything was good untill the end - Sorry Mrs. Fourie your account is at Legal Department - I can not assist you - Why? - Phone them Mam. He gave me the nr. I phoned the Legal department - Legal Department answer - Sorry mam - your account is up to date - you don't owe Vodacom any money - Then why can't I upgrade - Sorry mam - you have to wait for the system to update - How long will it take I asked? - Hard to say approxametly one month. Vodacom please cancell my contract - if this is your service you can keep your contract</p>

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Replies (2)
Vodacom
Vodacom's reply15 Mar 2017, 07:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Mar 2017, 11:31
Official

As per telephonic discussion,feedback provided.

Regards

FM