Legal Department Broken Commitment

<p>I have tried repeatedly to resolve this issue with your company.</p> <p>I am currently on hold with your legal department (Lindiwe) for over 15 minutes waiting to speak to a supervisor, which I am sure will never happen and the call will shortly drop.</p> <p>On the 5th October 2016 I made an arrangement for Vodacom to debit me R4,840 over 2 months (October & November) in full and final settlement of this account.</p> <p>To date nothing has been debited and I have been receiving legal letters.</p> <p>Your agent now has told me there is a broken arrangement, so I need to settle the arrears and then only can I get a quote to settle the account.</p> <p>I DID NOT BREAK ANY arrangement, it was very clear on the phone call on the 5th October that Vodacom would debit me over 2 months. If anything, Vodacom did not fulfill their side of the arrangement (suprise?).</p> <p>Please advise urgently, as I would like to settle this matter once and for all so I never have to deal with you guys again.</p>