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lemon.tj lemon.tj

1 reviews | Active since May 2016

15 Mar 2018, 20:08

Legal action for non payment of an account that was cancelled.

I have cell account no. NM 06641-1. I ended my phone contract about 6 months ago by visiting their Rosebank store. (I paid by debit order...for about 20 years). I have since been using pay as you go on my phone ********** 475. I have not recieved a bill in all that time nor any attempts at deductions by debit order. Yet..I am constantly harassed by sms for 'not paying my bill' . I get the sms from Vodacom, I phone and explain. The call centre acknowledge that I am now on pay as you go. That should be the end of it. But its not. I'm messaged again next month. This month I am advised that I've been handed over to legal services. How do I resolve this. Ive been pro-active in getting it resolved yet one side of Vodacom would appear not to know what the other is doing. Will I soon be blacklisted ? I need help.

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Replies (1)
Vodacom
Vodacom's reply16 Mar 2018, 07:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team