1 reviews | Active since May 2016
Legal action for non payment of an account that was cancelled.
I have cell account no. NM 06641-1. I ended my phone contract about 6 months ago by visiting their Rosebank store. (I paid by debit order...for about 20 years). I have since been using pay as you go on my phone ********** 475. I have not recieved a bill in all that time nor any attempts at deductions by debit order. Yet..I am constantly harassed by sms for 'not paying my bill' . I get the sms from Vodacom, I phone and explain. The call centre acknowledge that I am now on pay as you go. That should be the end of it. But its not. I'm messaged again next month. This month I am advised that I've been handed over to legal services. How do I resolve this. Ive been pro-active in getting it resolved yet one side of Vodacom would appear not to know what the other is doing. Will I soon be blacklisted ? I need help.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
