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JL
Julie L

1 reviews | Active since Dec 2016

03 Aug 2017, 08:45

Legal action

<p>I am so sick of Vodacom and thinking they can do what they want and taking people's money with no consent. No where have I ever signed for you to add this Cellphone cover band **** that you have now for the second time added to my account. The first time I have to wait a whole 3 weeks to get reimbursed after you cancelled the cover after adding it incorrectly. I will not wait that long again and it better be removed.with immediate effect or.I will stop my debit order and take legal action as this is against the law to debit a person for something I have not.signed and agreed to. </p> <p> </p> <p>I expect a resolution today !!!! </p>

0
Replies (4)
Vodacom
Vodacom's reply03 Aug 2017, 09:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

JL
Julie L's update03 Aug 2017, 12:41
Reviewer Update

And still waiting for a resolution.

JL
Julie L's update12 Aug 2017, 06:46
Reviewer Update
And still nothing has been done. Most pathetic company and service ever. Lets see where you get your money from at the end of the month. Maybe then you will want to start doing the job us as clients pay and expect you to do.
JL
Julie L's update22 Aug 2017, 10:36
Reviewer Update
Am I planning on getting feedback with regards to the incorrect loading of insurance that I did not ask for. I will not contact your call centre just to speak to someone that cant give me a proper answer anyway and I want this resolved today otherwise I will end all communication with Vodacom and cancel my debit order and then you can stay without your monthly premium until you wake up an resolve the matter