legal

on the 6th of January 2015 I notified Vodacom that my husband passed account. I then requested for one contract to be moved to my own Vodacom account for me to continue with the contract. This was done with the assistance of one of the consultants at the shop. Unfortunately for me, hours after leaving the shop, I started receiving sms on all contracts under my name stating that I AM DECEASED and all lines were locked. I then contacted Vodacom and they couldn't assist me as the account was now placed under their legal department that operates from 8am to 5pm week days only. I couldn't get into my own house that night as the system in our house uses a phone to open the main gate. Basically I slept some where else because of an error Vodacom did under my account. The following day the problem was apparently reversed and all lines were active. A month later I went to a vodashop to purchase a something and to my surprise account was still under legal and it took 2 hours on the phone to reverse it. 2months later I went for an upgrade, same story. its 8 MONTHS NOW. I WENT TO THE SHOP TO PURCHASE A PHONE UNDER Contract was told the application was decline and account is under legal