CG
Christopher G
1 reviews | Active since Mar 2009
11 Dec 2019, 23:44
Left hanging
I filled in my application for a new contract and got a confirmation on 29 November that my application was pending. I haven't heard anything since. When I call help line they can't help and the sales number is on high call volume - I hang up after 5 minutes or so
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Dec 2019, 07:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2019, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Christopher G's updateReviewer Update
12 Dec 2019, 17:07Thanks. Certainly no-one called today. What is your turnaround time on new, sim-only applications?
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Christopher G's update12 Dec 2019, 17:07
Reviewer Update
Thanks. Certainly no-one called today. What is your turnaround time on new, sim-only applications?
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Christopher G's updateReviewer Update
23 Dec 2019, 11:21Still haven't got a call. It's just a bot that answers hellopeter with an automated message but no actual response
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Christopher G's update23 Dec 2019, 11:21
Reviewer Update
Still haven't got a call. It's just a bot that answers hellopeter with an automated message but no actual response