Left hand has no idea what the right hand is doing

After numerous complaints about above co, they ask for certain documents,which U sent twice. The second time I get a reference no. A few days later I get an SMS saying ticket is closed. What the hell is going on. The guy phoned and was very understanding,said he'd send an email with the document,no email. Then I get an SMS saying that the ticket has been assigned to a representative and as usual ,zip . The co is now to big for its boots and think they can just walk all over you Enough is enough,people use your 🆔 to open accounts and you must suffer