LEFT HAND DOES NOT KNOW WHAT THE RIGHT HAND IS DOING IN VODACOM

SUBS COLLECTIONS ESCALATIONS ********** Jan 19 to me Dear Valued Customer

Thank you for your e-mail.

Your query has been received and acknowledged, kindly expect a response from one of our consultants within 1 business day.

Please note that this is a system generated email & your reference number is EC-1J3V-2DM80S. Should you wish to follow up on an existing query, please respond to us by quoting your reference number in the subject line.

Kind Regards The Legal Collections Team

-----Original Message----- From:Annette Bezuidenhout; To:; Cc:ICE1 Biela 3G VODA Stokkie PUK ********** 6; Subject:Re:

Good day,

We contacted vodacom for settlement on 2017/10/17 for ********** 835.

The account was settled on 26/10/2017 with R823.51 @ vodacom Illanga mall, where proof of Id and signed document was handed in.

Please see attached statements 31/10/2017, 30/11/2017/ (R469.01)and 30/11/2017 (R469.40)

This account if the data was finished, no further costs could be added to the account,

I then started getting sms's about the arrears account, where I made a demand deposit of R438.91 on 15/11/2017 to get Vodacom off my back.

If you go through your records, all the years, I have been with Vodacom, I never once had an unpaid account.

How can a settlement figure be given to find out that later the srvice provider claims you still have an outstanding amount of R438.91 and being bombarded with sms's.

Due to this conduct, I have also cancelled my main number ********** 204, and think you have lost a very reliable client.

Could you please make sure, as I want to refer this to the *Ombudsman.*

Your response would be appreciated.

Greetings Ms. Annette Bezuidenhout

On Tue, Oct 17, 2017 at 1:04 PM, wrote:

> > 典his e-mail is sent on the Terms and Conditions that can be accessed by > Clicking on this link https://webmail.vodacom.co.za/tc/default.html " >Dear Ms. Bezuidenhout

Apologies for the delay in getting your query resolved, the query was escalated to our cancellations department and they have prepared a credit of R469 on your account and we requested they refund it to your bank account once the credit reflects.

Regards

Subscriber Collections

-----Original Message----- From: Annette Bezuidenhout Sent: Fri Jan 19 14:17:25 GMT+0 ********** To: ********** Cc: ICE1 Biela 3G VODA Stokkie PUK ********** 6 Subject: Re:

Good day,

We contacted vodacom for settlement on 2017/10/17 for ********** 835.

The account was settled on 26/10/2017 with R823.51 @ vodacom Illanga mall, where proof of Id and signed document was handed in.

Please see attached statements 31/10/2017, 30/11/2017/ (R469.01)and 30/11/2017 (R469.40)

This account if the data was finished, no further costs could be added to the account,

I then started getting sms's about the arrears account, where I made a demand deposit of R438.91 on 15/11/2017 to get Vodacom off my back.

If you go through your records, all the years, I have been with Vodacom, I never once had an unpaid account.

How can a settlement figure be given to find out that later the srvice provider claims you still have an outstanding amount of R438.91 and being bombarded with sms's.

Due to this conduct, I have also cancelled my main number ********** 204, and think you have lost a very reliable client.

Could you please make sure, as I want to refer this to the *Ombudsman.*

Your response would be appreciated.

Greetings Ms. Annette Bezuidenhout

On Tue, Oct 17, 2017 at 1:04 PM, wrote:

> > ?his e-mail is sent on the Terms and Conditions that can be accessed by > Clicking on this link https://webmail.vodacom.co.za/tc/default.html " > > Dear Annette, quote 1- ********** ********** has been generated on your profile. > Details of the quote are in the attached document, please contact Vodacom > regarding your quote. > This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners. “This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

Annette Bezuidenhout ********** Jan 31 to SubscriberColl. Good day,

Thank you for the good news, and your response, the credit is then awaited in my bank account.

Greetings Ms. A Bezuidenhout

Annette Bezuidenhout ********** Feb 8 to SubscriberColl. Good day,

When can I expect the promised credit?

Greetings

Annette Bezuidenhout ********** Attachments12:13 PM (17 minutes ago) to SubscriberColl. Good day,

I have once again been debited with R469.01 after you passed a credit on my account, so I am once again taking your service to Hallo Peter.

Please see attached documents

Greetings Ms. Annette Bezuidenhout

> Dear Annette, quote 1- ********** ********** has been generated on your profile. > Details of the quote are in the attached document, please contact Vodacom > regarding your quote. > This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners. “This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "