left feeling unheard and undervalued as a customer by Vodacom Fibre

I've been enduring a truly frustrating ordeal with Vodacom. My internet connection has been down since last Tuesday. Despite numerous calls to their call centre, I have received inconsistent information and empty promises.

Each time I call, I met with a different agent who offers a different explanation. They have repeatedly assured me that a technician from OpenServe would be dispatched to resolve the issue, but without any follow-up or updates.

The technicians themselves have been equally unreliable. They have arrived unannounced, expecting residents to be home at all times. On Saturday morning, they missed my home because my family was out for a child's sports event. Even when they did arrive, they failed to contact me beforehand.

I am deeply disappointed with the lack of accountability and ownership from both Vodacom and OpenServe. It seems that effective communication and customer service are not priorities for these organizations.

I am left feeling unheard and undervalued as a customer. A simple apology is not enough to rectify this situation. I demand a swift resolution to this ongoing problem.