Lebohang mofekeng customer service at vodapay is unfit to deal with customers she needs proper training

Yoh!! !vodapay customer service in particular the lady called (lebohang mofekeng) the manner she speaks when addressing a confused and in distress customer no!!!... it's disappointing it makes me wonder do these agents get proper training because from the on set of our conversation she just came out guns blazing cutting me off telling me that she is going to report my number coz I had log for a chat with the previous agent and he gave numbers to call for my query when I tried to explain to her that I had tried to call the number is not going through she did not want to hear it she proceeded to tell me she is going to report my number so my question is if me as customer can't get help from customer service my query is treated like a nuisance what must I do?