Leaving Vodacom over a R12.10 Airtime Advance Dispute

I didn't ask for an Airtime Advance. I've never used one and I never will. I didn't upsize it either.

So imagine my surprise when R12.10 was deducted from my airtime this month, for an advance I never took.

Spoke to the most *********** and unhelpful call center agent who said that she can only refund R5.

I ask her to escalated a supervisor or manager, to be told they aren't in today... uhm... seriously... there will always be a manager on the floor. Don't try BS me.

Then at the end of the call when I said I'm taking my business somewhere else, (I've been with Vodacom for 18 years) to MTN or whoever... she said oh aparantly she can now see I chose to UPSIZE... what's this MacDonalds? And therefor she can't refund me at all.

I didn't take an advance. And I didn't even know an Upsize existed.

OK. So I'll take my business somewhere else. Over R12.10. Because for me it's about a principle... not the R12.10... but the fact that you Vodacom don't give a rats ****... so guess what... I don't either... moving on with my life as soon as my airtime is finished.

Vodacom is also one of the most expensive providers out there. So goodbye Vodacom. Don't phone me.