DT
Donn T

1 reviews | Active since Oct 2012

10 Sept 2019, 07:50

Leaving Vodacom

Constant issues with data, paid for contract data not loaded at the beginning of the month, data and airtime not loaded correctly....and data disappearing at a disproportionate rate, compared to what I use. And its not been ******, I constantly changed my password, and its not in my household, so who's taking it? Months and months this has been going on- but this month is the final straw...1) 40gig prepaid, data loaded incorrectly.2) 20 gig daytime data disappeared in 9 days.3) Used a prepaid SIM with R210 loaded on 30min before to convert to data, says insufficient airtime! I recheck the balance- all on zero! I mean WHAT THE HELL IS GOING ON? I pay well over R2000 per month, with top-ups and I just get shafted, month in and month out....! If this isnt resolved with some sort of commitment that it will not happen again, I will go to the ombudsman to get myself out of these contracts and move all my business to telkom or mtn. I've had enough. I pay for a service and its not forthcoming....

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Replies (2)
Vodacom
Vodacom's reply10 Sept 2019, 09:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply30 Sept 2019, 11:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have provided you feedback with regards to your data dispute query. You can also select the link below to view tips on how to manage your data:

https://www.vodacom.co.za/vodacom/services/data/manage-your-data Regards,Consumer Website Team