Leaving Vodacom after 5 years.

Since 2016 I've had major problems with Vodacom. My airtime and data bundles simply vanish with no notification. This happens even when I'm not using my cellphone. I've tried various things to prevent this, but it happens every time like clockwork. I turn off my mobile data, but my data still vanishes, I turn off the network, but my airtime still vanishes. this has been happening every single time I recharge for the last few months. I've called customer care several times and they have been of no help. At times they've even been rude. They promise that I'd receive a call within 24 hours with a solution, but that call never happens. I've been a loyal customer for over 5 years but I can no longer stand this bad service. Very disappointed to say that I will be switching to another network.