LT
Lewis T
1 reviews | Active since Aug 2012
09 May 2022, 17:17
Leaving Vodacom after 22 years!!
I have been trying to upgrade my Vodacom VIP Red contract since the end of December 2021. Vodacom keeps sending me the wrong device and messes up the upgrade. I have escalated the matter within Vodacom and have spoken to many people - I have all their names. I have also escalated it to the Customer Services and Complaints department, but ZERO feedback. I now want to cancel my contract as I had enough after 22 year of being with Vodacom. I have spoken to three people within Vodacom cancellations since 01 May and still Vodacom cant even get a contract cancellation through, never mind trying to keep a client that has been with them for 22 year. Vodacom also messed up the additional line I have for my son during the upgrade attempts. I am speechless!!
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Replies (3)
Vodacom's replyOfficial
10 May 2022, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 May 2022, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LT
Lewis T's updateReviewer Update
10 May 2022, 10:49Since this is the only platform I received any response from Vodacom. Please note that the delivery currently scheduled on your system is still for the incorrect device. I don’t want it! Please cancel my contract.
LT
Lewis T's update10 May 2022, 10:49
Reviewer Update
Since this is the only platform I received any response from Vodacom. Please note that the delivery currently scheduled on your system is still for the incorrect device. I don’t want it! Please cancel my contract.
LT
Lewis T's updateReviewer Update
12 May 2022, 00:30Hi Ram,
Please note that I don’t want the incorrect device that Vodacom is again delivering. I have requested multiple times since 01 May that my Vodacom contract be cancelled.
@Vodacom - this was explained to Nkosinati again yesterday. I still don’t have confirmation of the cancellation yet.
It has been 10 days now after speaking to Nkulu on Sunday 01 May, Yashi on Tuesday 03 May, Thandazi on Thursday 05 May - confirming that NO upgrade reversal and contract cancellation request were logged. She promised to escalate it.
Nkosinati called yesterday and said the right device will be delivered, YET IS WAS STILL THE WRONG DEVICE!!
It is simple, also whatever you need to do, but cancel the upgrade and cancel my contact. In fact, cancel all my numbers I have with Vodacom with immediate effect. I want all my limes on prepaid from 01 June - nothing more!!
Lewis
Please note that I don’t want the incorrect device that Vodacom is again delivering. I have requested multiple times since 01 May that my Vodacom contract be cancelled.
@Vodacom - this was explained to Nkosinati again yesterday. I still don’t have confirmation of the cancellation yet.
It has been 10 days now after speaking to Nkulu on Sunday 01 May, Yashi on Tuesday 03 May, Thandazi on Thursday 05 May - confirming that NO upgrade reversal and contract cancellation request were logged. She promised to escalate it.
Nkosinati called yesterday and said the right device will be delivered, YET IS WAS STILL THE WRONG DEVICE!!
It is simple, also whatever you need to do, but cancel the upgrade and cancel my contact. In fact, cancel all my numbers I have with Vodacom with immediate effect. I want all my limes on prepaid from 01 June - nothing more!!
Lewis
LT
Lewis T's update12 May 2022, 00:30
Reviewer Update
Hi Ram,
Please note that I don’t want the incorrect device that Vodacom is again delivering. I have requested multiple times since 01 May that my Vodacom contract be cancelled.
@Vodacom - this was explained to Nkosinati again yesterday. I still don’t have confirmation of the cancellation yet.
It has been 10 days now after speaking to Nkulu on Sunday 01 May, Yashi on Tuesday 03 May, Thandazi on Thursday 05 May - confirming that NO upgrade reversal and contract cancellation request were logged. She promised to escalate it.
Nkosinati called yesterday and said the right device will be delivered, YET IS WAS STILL THE WRONG DEVICE!!
It is simple, also whatever you need to do, but cancel the upgrade and cancel my contact. In fact, cancel all my numbers I have with Vodacom with immediate effect. I want all my limes on prepaid from 01 June - nothing more!!
Lewis
Please note that I don’t want the incorrect device that Vodacom is again delivering. I have requested multiple times since 01 May that my Vodacom contract be cancelled.
@Vodacom - this was explained to Nkosinati again yesterday. I still don’t have confirmation of the cancellation yet.
It has been 10 days now after speaking to Nkulu on Sunday 01 May, Yashi on Tuesday 03 May, Thandazi on Thursday 05 May - confirming that NO upgrade reversal and contract cancellation request were logged. She promised to escalate it.
Nkosinati called yesterday and said the right device will be delivered, YET IS WAS STILL THE WRONG DEVICE!!
It is simple, also whatever you need to do, but cancel the upgrade and cancel my contact. In fact, cancel all my numbers I have with Vodacom with immediate effect. I want all my limes on prepaid from 01 June - nothing more!!
Lewis