1 reviews | Active since Feb 2017
LEAVING VODACOM
<p>Im very dissapointed with vodacom.</p> <p>Theyve deducted R1500 extra from my mothers account without anybody able to explain why in December '16. </p> <p>Then today Ive tried to find out if I can do a early upgrade, they just said no my upgrade date is only in March, after explaining that I have broken phone, everybody refuse to listen to me. My contract is on my mothers name, and Ive considered to put it on my name and continue with Vodacom, but after everything, I will just let my contract terminate and switch to another network.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I just spoke to Vodacom Upgrade centre AGAIN, they said I do qualify I must go to any vodacom shop and upgrade, and if I have ANY problems, I should just let the shop call them. Well well, I phoned the shop, just to find out, that my no does not qualify for an upgrade because I dont spend over a certain amount. I must phone customer care again.
I need my phone for work, and Im a week away from upgrade, but vodacom refuse to help me. NO need to let anybody phone me back, Im ending all the contracts one by one, and in the meantime I will go to the news papers with vodacom. Beacaus not only did they ***** money from an old lady, they say I can upgrade, then I must hear the shop and call center doesnt work together. The shop just say, SORRY, you have to sit without a phone for a week, we cant help. AND i was willing to pay my handset for another month since that was what the lady at the call centre told me.
I just spoke to Vodacom Upgrade centre AGAIN, they said I do qualify I must go to any vodacom shop and upgrade, and if I have ANY problems, I should just let the shop call them. Well well, I phoned the shop, just to find out, that my no does not qualify for an upgrade because I dont spend over a certain amount. I must phone customer care again.
I need my phone for work, and Im a week away from upgrade, but vodacom refuse to help me. NO need to let anybody phone me back, Im ending all the contracts one by one, and in the meantime I will go to the news papers with vodacom. Beacaus not only did they ***** money from an old lady, they say I can upgrade, then I must hear the shop and call center doesnt work together. The shop just say, SORRY, you have to sit without a phone for a week, we cant help. AND i was willing to pay my handset for another month since that was what the lady at the call centre told me.
Dear Client
We will respond with the account holder in order to address the concerns.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
We will respond with the account holder in order to address the concerns.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
The Accounts Team was in contact with you and addressed your concerns. They will call you as well. Should you have any further queries, please respond to their email directly.
Kind regards
RJ
Vodacom Consumer Website Team
Best regards,
Dear Client
The Accounts Team was in contact with you and addressed your concerns. They will call you as well. Should you have any further queries, please respond to their email directly.
Kind regards
RJ
Vodacom Consumer Website Team
Best regards,