JC
Justine C

1 reviews | Active since Apr 2017

19 Apr 2017, 08:26

Leaving me stranded overseas yet again

<p>I am a very unhappy customer, I am a red VIP customer that requested internatiaonal roaming numerous times and now I am away and find it still doesn't work.</p> <p> </p> <p>To top this off I used Skype to call to activate and apparently I have called the call center too many times... if you guys were less *********** I wouldn't need to call so many times! Who ever heard of a cap on calling a call center that is totally flawed customer service.</p> <p> </p> <p>Please urgently activate international roaming, I am so over requesting this and then am left stranded!</p> <p> </p> <p>Incredibly unsafe for a woman to travel in Africa alone and rely on wifi because their service provider can't activate something that I have had for 8 years and has suddenly been deactivated!</p> <p> </p> <p>If this is what happens on red VIP then get me off! Not only does it cost me a fortune but the service is bad</p>

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Replies (1)
Vodacom
Vodacom's reply19 Apr 2017, 10:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team