LvRvO
Leon van Rheede van Oudtshoorn

1 reviews | Active since Jul 2018

11 Jan 2019, 09:58

Leaving ASAP, DIE alone.

You are without a shadow of a doubt the worst bunch of USELESS, *********** imbeciles that I have ever had the misfortune of dealing with.

If you are the last functioning network in SA I will rather die bleeding out on the side of the road than have a phone with you, to call for help.

Might I add THIS is my opinion of you after almost TWENTY years of being a loyal customer of your network, you SHAT on that loyalty in this past year in ways comedy writers AT THEIR BEST won't be able to dream up.

I am astonished that this is the way you do business.

After eleven months you cannot complete a simple transfer of ownership between your PLETHORA of different systems.

Then after I decide you can die a lonely death and try to cancel my contract on the 19th of December(I wanted to do it earlier but as you will then try to **** me further with your insane early cancelation fees I waited).

The consultant first said the move to prepaid will take effect 28 December.

Call on the 28th. - No it can only occur on the 31st.

Call on the 2nd Jan. - No they don't know what went wrong, Escalated to a "Solution Expert"(BIGGEST JOKE IN THE WORLD). Cancelation "in progress" can take up to 5 days.(Insanity)

Visit vodashop brooklyn on the 10th. AGAIN, I might as well be furniture in that shop. The system says the cancelation was loaded on the 4th but will only take effect 31st Jan.

Call your cancelations dept today. The cancelation loaded the 4th was CANCELED, no reason given. Ask to speak to the manager, wait for 20 minutes consultant comes on says the back office forced prepaid, sim will loose signal and then regain as prepaid. Now I am waiting with bated breath for this to happen so I can FINALLY port the number.

ALL this occurred without ONE SINGLE indication from your side that the contract cancellation cannot proceed, or peep from you saying the loaded cancelation cannot occur due to XYZ. NOTHING.

So now what I want to say to you, hellopeter is not going to allow.

Thus let me leave you with this, not that you care for one second as you are close to invincible, being the size you are and having the owners you do. Your customers are THE LAST thing in your world you care about.

I hope SA wakes up and realises what a bunch of ingrate sharks you are. I hope your customers leaves you in droves, I hope Vodafone realises the people working for you are their biggest liability in the world and sells you or withdraws. Who buys you then I hope is the biggest slave drivers the modern world has ever seen. Preferably I hope you are not bought due to your GROSS NEGLIGENCE and utter incompetence toward your customers and have to liquidate and shut up shop. I hope your execs ends up on the street tossed out of their palaces and has to live in the dirt.

I hope all that happens unless you wakeup, realise your customers and their opinion of you together with customer loyalty is your biggest asset and without your millions of individuals, US, you are NOTHING.

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Replies (3)
Vodacom
Vodacom's reply11 Jan 2019, 11:03
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply11 Jan 2019, 12:24
Official
Dear Leon, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Consumer Website Team(SA)    
LvRvO
Leon van Rheede van Oudtshoorn's update16 Jan 2019, 13:01
Reviewer Update
"Valued clients" - GOOD joke.