Learn your call centre staff to LISTEN first time

I requested an upgrade on my RED VIP contract. I told the lady specifically I don't want the phone 6S PLUS. I also had to spell the street name for her. Upon receiving the quote, I notices that the address was wrong (even after spelling it to her) but I did not notice the PLUS in the quote. 5 min after sending the acceptance quote I called the call centre again, I apologized for my oversight and I was ensure that the first quote is cancelled. I then receive a new quote iPHone 6S 128GB Space Grey. The next day I got a mail that Space grey is out of stock and they have no idea when they will have. I then changed it to the silver. Today RAM couriers delivered the phone, but it is the PLUS!!! After 4 phone call to the call Premium call centre and 3 mails, it seems Vodacom is adament about what they have sent is correct. DO you really think I will complain over a more expensive phone? Where is customer service in this? Platimum member means absolute zero to Vodacom, why bother having this loyalty programme?? I am not happy that your internal processes is becoming my problem, there would have been no issue if the fist person LISTENED!