LJ
Laylah J

1 reviews | Active since Dec 2021

23 Dec 2021, 07:38

Leaking of private information

#Vodacom

On the 14th of December 2021 I Contacted vodacom to inform them that there is a problem with my account, they told me that my contract had been upgraded. I was unaware of this upgrade. Vodacom then asked me to submit documents to the ***** department that I did the next day. I have not had any response since then. My biggest concern is that vodacom had leaked my personal information to ********** and now they will do more ***** with my information. I am having sleepless nights over this and I can also not afford to pay the bill that the people at vodacom said I must pay.

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Replies (1)
Vodacom
Vodacom's reply23 Dec 2021, 09:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team