1 reviews | Active since Feb 2010
Leaked Personal Information - ***
Somehow you never cease to amaze me! <br> Not only the terrible network coverage and customer service, now I have to deal with you guys leaking my email address to 1003 other customers (not to mention that I now have data of 1003 of your customers wanting/needing to upgrade)!!! This not only violates multiple vodacom policies/term and conditions but also null and voids any and all contractual commitments I still have with vodacom. <br> I've logged this with your call centre though knowing your poor customer service and horrible escalation procedures I know this will most lightly end up in the big black hole called the vodacom process. I don't want customer service to contact me as they cant help I need to talk to Legal or Security. <br> I'm at the point that I'm going contact all 1003 email users listed in the email (which consist of various companies including attorneys). <br> Vodacom needs to educate their employees and 3rd party vendors on privacy and personal information awareness and policies. Especially with the POPI act implantation being a reality shortly and already part of your T&C's/ policies. <br> I would urge a vodacom risk and security manger to contact me urgently.
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
