rK
rene K

1 reviews | Active since Feb 2010

19 Mar 2015, 09:06

Leaked Personal Information - ***

Somehow you never cease to amaze me! <br> Not only the terrible network coverage and customer service, now I have to deal with you guys leaking my email address to 1003 other customers (not to mention that I now have data of 1003 of your customers wanting/needing to upgrade)!!! This not only violates multiple vodacom policies/term and conditions but also null and voids any and all contractual commitments I still have with vodacom. <br> I've logged this with your call centre though knowing your poor customer service and horrible escalation procedures I know this will most lightly end up in the big black hole called the vodacom process. I don't want customer service to contact me as they cant help I need to talk to Legal or Security. <br> I'm at the point that I'm going contact all 1003 email users listed in the email (which consist of various companies including attorneys). <br> Vodacom needs to educate their employees and 3rd party vendors on privacy and personal information awareness and policies. Especially with the POPI act implantation being a reality shortly and already part of your T&C's/ policies. <br> I would urge a vodacom risk and security manger to contact me urgently.

0
Replies (1)
Vodacom
Vodacom's reply19 Mar 2015, 16:49
Official
Hello renekilian,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites