JD
Juan D

1 reviews | Active since Feb 2015

12 Sept 2016, 08:04

Leading Nowhere

<p>I would just like to share my frustration with this "leading" network. First off, the signal I have at home is utter ****. I only get LTE in certain spots, the rest is Edge. Should Edge not even be turned off by now!? Then, when I have VoIP calls (such as through Whatsapp), I have so many interruptions it's not even funny anymore. This morning I was trying to buy airtime through my bank, but "the cellprovider is offline". As always. Another thing, when you want to buy promotional data by using *111# (and selecting promotional) there's always an error when performing the transaction. I mean really, you claim that you are the leading network in Africa but where are you leading us to? Down the hill if you ask me. I've been with MTN all my life and switched to Vodacom for their "better" contract deals. But now that I'm back on prepaid, your network is absolutely up to ****. I'm beyond disappointed. I think it's time for me (and the rest of our courier company to be really honest) to move to another network provider. You do realise there are other networks out there with MUCH BETTER service and also BETTER PRICED!? Don't see why I should sit with this nonsense anymore. Thanks for nothing by the way.</p>

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Replies (1)
Vodacom
Vodacom's reply12 Sept 2016, 08:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,