MD
Michelle D

1 reviews | Active since Mar 2017

13 Mar 2017, 14:12

Leading Cell Phone Provider - Vodacom - Shocking Service

<p>My Mother had a cell phone contract with Vodacom. She sadly passed away in January this year from cancer. I have been trying to find out how to go about canceling her contract which ends in June 2017, or whether I should continue to pay for it until it ends, and if I cancell it what it would cost me since its seen as an early cancellation (3-4 months!).</p> <p>Well after numerous calls and being passed from one department to anouther I eventually sent an e mail to their legal collections department on the 2nd March 2017 - to no avail. I have not recieved as much as a response to my e mail or a so called reference number either. Upon calling them again today and going through 3 departments again, I get someone from the legal department on the line who insists that she can not help me as I dont have a reference number!!!!!!!!!!! How does one supply them with a reference number if one has not been issued with one. All I'm trying to do as a person who is having to deal with a number of unresolved things is wrap this matter up and I'm recieving no assistance what so ever from the so called service provider! Sis on you! </p>

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Replies (2)
Vodacom
Vodacom's reply13 Mar 2017, 14:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Mar 2017, 08:36
Official

Good Day


We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

Please note that your initial email was found and the attached documents have been directly sent to our Legal Collections team for further assistance.
They will be contacting you to offer further assistance.


Kind Regards
Dominic