Lea

“I have been on the phone with Vodacom since just after 10am. It is now 13h00 and I am no further than when I started. Spoke to 8 people and had the call dropped on me 3 times just to repeat the endless holding again.

Upgraded phone and packages on 22 August for activation 01 September. One of the phones on the account is used by my 2IC. I requested the package to be upgraded to 3G data and 100min airtime, as he was running out of both. He got the activation message this morning informing him that he had 5G and no airtime available. I have spent just short of 3 hours on the line with 8 people with no one being able to resolve the problem. I was even told to ride it out for the next 2 years. Last person I spoke to was a manager by the name of Gary who assured me of his commitment to resolve the problem. I was put on hold and once again the call dropped. Was hoping that since he was committed to assist me that he would call me back. That also didn’t happen.

I have not activated my own phone yet and have not tried the router and data. I am dreading finding more problems. This is not the first problem I’ve experienced with Vodacom this year. After more than 2 months of battling to buy a product from them earlier this year I got service from an opposition company, just to receive a call from Vodacom the following day to find out if all was in order!

It is impossible to get the basic service and delivery from Vodacom without problems, and then it is past impossible to get the problems resolved.”