DE
Dorian E

1 reviews | Active since Apr 2019

28 May 2019, 14:08

****le vs the router device

Good day, I purchased a router yesterday but wanted a ****le but was told that Vodacom only supplies routers. Since I was not technical knowledgeable about the product i accepted the consultant's advice. To my dismay when I got back to the office our IT department told me that it would not be compatible for the desktop and I need to return it.To my disappointment the device could not be returned as it had no manufacturers fault as it is still new. Now I am sitting with what is suppose to be a company expense that I cannot use and cannot return. What do I do as this is some thing I need but I cannot use and I would need to buy another device and incur a further cost which is unnecessary and unacceptable from a reputable company.

Could someone please advise me what i can do on my mobile number ********** 961.

A very disappointed and loyal Vodacom customer, Dorian Esau

0
Replies (1)
Vodacom
Vodacom's reply28 May 2019, 15:46
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,