le jwang mara

Saying I am disappointed with the service that I received lately from Vodacom is an understatement. So on the 20th June 2018 I app**** for a phone online iphone 6 (VODACOMDIREC- ********** ********** 98) application was approved I got a confirmation email and sms as well. The following day I got a call from the confirmations department, I asked the lady to please contact me back after an hour as I was at the doctor . I never got the callback. A couple of hours later I sent an email to the social media department, got a call and was promised a call back from the confirmation department, I never got the call back. I continued to send the emails to the social media department same promise no deliverance, I was even told a couple of times to be “patient”.

Seeing that I was getting no joy, I called the sales department. Spoke to a lady who told me that my initial order was cancelled by whom no one knows. I did a new application (this is after she practically forced me to take a phone I didn’t want) minutes later she told me that my application was declined because I had not paid my premiums recently, she couldn’t say when she then transferred me to the accounts department where I was told my accounts are in order. I went to Hello peter to complain this is when I was assisted by Safiek Andrews who told me that he checked with the legal department and all is in order. He promised to get back to me, I am still waiting. Till no I think I have complained more than 10 times on hello peter, to this hour I am getting no assistance. After todays complain I spoke to Lennon Samduty, this is at 10.25 am he promised to call back since he saw the new application that I did online this morning (the application was miraculously approved VODACOMDIREC- ********** ********** 46) I am still waiting for his call back……… I also got a call from Kisha Khumalo who promised that someone from the confirmations department will call. I wait as I sip my tea.

So minutes ago I thought let me be sensible, call and ask for a manager in the sales department. Spoke to Amelia Chatty, now Amelia tells me that no manager is available to take my call. I asked for her manager’s name apparently they not allowed to give names out? Having being a client of Vodacom for over 10 years I clearly see that I am not valued here, before I part ways with you I just thought you should know how we are treated