Lazy Vodacom Fibre back office... Still waiting for migration and tited of calling

Vodacom Fibre, what a mess, lazy back office staff... Takes 2 and half weeks, well still waiting, just for a migration to increase fibre speed. Received and signed the quote... And??. Still waiting. Phoned and phoned and now im just tired of them, all response i get from them is that they are waiting for back office to process... Waiting since 16th July... Still nothing. I wish i never got this service provider.... I have never in my life had this poor and purely lazy service...