LAZY VODACOM CALL-CENTER STAFF

Item: Vodacom
Rating: 1
Author: Evelynn C

I have a billing issue and it is clearly a Vodacom issue - So it takes me a while to get through to someone. So ***********! Then without even trying to assist they tell me to go to a Vodacom shop. After her telling me it is the external service providers issue. I told her that it has been since I have done my cellphone upgrade. It just baffles me how lazy some people can be - and how Vodacom can just carry on like this.

Helpful (0)

Replies (2)

Evelynn C's updateReviewer Update

20 Mar 2024, 12:20

I dont know why the work *********** needs to be hashed out! If someone is i n c o m p e t a n t then why make out as if im swearing?

Evelynn C's update20 Mar 2024, 12:20

Reviewer Update

I dont know why the work *********** needs to be hashed out! If someone is i n c o m p e t a n t then why make out as if im swearing?

Vodacom's replyOfficial

20 Mar 2024, 13:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply20 Mar 2024, 13:59

Official