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wayne C

1 reviews | Active since Aug 2017

01 Feb 2024, 10:29

Lazy Vodacom

Vodacom consistently makes decisions to negatively impact there customers. If you want to take out a contract, it is too much trouble for them to keep your old number. I'm sure its more work for the customer to get 1000 people to change their number than vodacom simply adding existing numbers to a new contract.

0
Replies (3)
Vodacom
Vodacom's reply01 Feb 2024, 12:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Feb 2024, 13:29
Official
Dear Wayne.
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
Kindly be advised that we were not able to make contact with you. In addition, converting/porting your prepaid number can be administer for new contracts at a Vodacom store or via our online portal.

Regards
Vodacom Consumer Website Team

Best regards,

wC
wayne C's update16 Feb 2024, 12:57
Reviewer Update
So lazy, there consultant never even tried to contact me to assist! Very Very Lazy!!!!