Lazy technicians who couldn't care less

Terrible Service and Lazy Technicians

I have been without Fibre for 12 days after having 22 days downtime just to get my internet transfered.

Vodacom refused to replace my router and the Technician responsible for my ticket has only reached out for 2 mins said I'll call you back and ghosted me for 10 days. I have called 20 times in total and some staff flat out are rude and lie by saying you can email me for a followup then provide a **** email address.

I was a loyal customer who never missed a single payment for 7 years and this is the service I get.

I am truly shocked. They are so big that there is no impact if they lose a customer which is clear.

My call has been escalated to beyond 3rd line maintenance but they are too lazy to just replace the obviously faulty router due to some new policy to save money.

PLEASE DONT USE THEM