Lazy , not doing what I asked them to do

Yesterday 5 November 2015 I phoned in and asked to arrange a Forse debit I was told by Mpho Maloka a service request was put in and my debit order will go off after the 10th I wanted it sooner but with a few excuses on her side that it couldn't go off sooner I agreed 2 it , anyway today a received a message 2 say I need 2 make arrangements 2 pay my account so I phoned in again spoke 2 Linda Banda that wasn't very keen 2 help me at all finally she said that arrangements wasn't made , this is not the 1st time this happens , if I get fined a R100,00 because of lazyness on Vodacom staff you will deftly hear from me , I need 2 a Forse debit 2 be taken off my account but your staff is not educated in their job 2 do it I'm sick of the service I get from Vodacom and want to cancel my contact !!!