Lazy/horrific Manager

Routine contract upgrade <br> 1. The phone was dead on arrival .<br> 2. They did not ask if they could turn on phone as proof of working. <br> 3. They used jargon of \activation\" as a bypass for not turning on the phone. <br> 4. We have clients of Vodacom for 12 years.<br> <br> They refused to swap out the phone for a new unit until technician assess it.... <br> <br> She tagged \"policy\" as the rational, however they have not comply with their own policy.<br> <br> All that needed to happen was Vodacom to take back the fault piece of inventory and replace it.<br> <br> This Terible service has left us with disdain with this company. <br> <br> The corrective action that should happen is that it should have been swapped out or(out of stock), hand delivered to the house. <br> <br> <br> "