Lazy Call Centre Agent

At 11h25 I contacted the Vodacom call centre to ask a simple question, if the Newmarket Store is open today. I had the misfortune of speaking to Beatrice, who seems to be very lazy. At first, she said they were closed without checking. I told her that I had information from Google that said the opposite but they were not answering their phone, so I needed to know who had the correct information. Suddenly Beatrice wanted to contact Newmarket to find out if they are open but she wanted me to Google their phone number again. That is utterly ridiculous. If they are there today but not answering for me, what makes her think they will answer for her? She should rather have contacted the store manager on their cell or found out from Vodacom's system which stores are open today. I told her to forget it. She was absolutely unhelpful, uninterested and it seemed like I was interrupting her day at the office.