Hellopeter
Share Your Experience
DM
Dayne M

1 reviews | Active since Aug 2018

06 Oct 2018, 13:16

Laying a charge of theft against Vodacom

After cancelling a contract, I was debited for 3 more months. I then followed up and Vodacom confirmed the contract was cancelled and apologized and said I’d be refunded. They then debited me again. I followed up and they said I’d be refunded and they confirmed the contract was cancelled. They then debited me again. When I followed up, they promised the money would be returned within 48 hours. I’m still waiting. I will be going to the police station to lay a charge of theft against Vodacom on Monday.

0
Replies (3)
Vodacom
Vodacom's reply06 Oct 2018, 13:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

DM
Dayne M's update06 Oct 2018, 13:44
Reviewer Update
Interested to know how Vodacom will contact me without a contact number, since my contract with them is cancelled. Great auto reply Vodacom.
Vodacom
Vodacom's reply09 Oct 2018, 09:53
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please be advised that we were not able to make contact with you. Please call 082135 for any further assistance.

Regards

Consumer Website Team