LAVAMOBI *****ULANT Charges - VODACOM COMPLICIT

<p>I decided to cancell my contract with Vodacom and move to their prepaid system.</p> <p> </p> <p>I pay the last installment in May 2017 and then early in June 2017 get a new statement. On the statement is a line item for R272.72 and an invoice number, but but NO attached invoice.</p> <p> </p> <p>I call their customer care line, and after over 30 minutes get told that the charge is for Value Added Services by LAVAMOBI. I have never heard of LAVAMOBI before. I ask what services they are and the consultant cannot tell me. I ask how I supposedly subscribed to this service and the consultant can't tell me, but says I most probably rep**** to an sms. She gives me the date the subscription started and I find that i had not sent ANY sms' on that date, and had only recieved 3. (None of which was from any LAVAMOBI)</p> <p> </p> <p>I tell her that I never subscribed, and that they cannot charge me unless they can show proof of a charge. She tells me that she has now unsubscribed me (for a subscription that I never subscribed for in the first place), and that no more charges will accrue. I ask about the R272.72 and she says that they will escalate the complaint, gives me a ref number (1- ********** ********** ) and says that someone will come back to me within 48 hours.</p> <p> </p> <p>No-one comes back to me of course...</p> <p> </p> <p>Fast Forward to the 29th June 2017... Vodacom take R272.72 off of my bank account.</p> <p>I am furious.</p> <p>I call Vodacom and get told that LAVAMOBI never came back to them.... and yet they still deduct the amount from my bank. I have had to reverse the transaction (at a cost of R17). There is not much the supervisor can do except escalate the matter.</p> <p> </p> <p>They will look into it and get back to me within 48hours of course....</p> <p> </p> <p>The call ends with the supervisor telling me I NEED TO CONTACT LAVAMOBI TO GET THEM TO STOP CHARGING ME...</p> <p> </p> <p>Please note that VODACOM takes a cut of everything that LAVAMOBI makes.... Why should they help their own customers in not paying what amounts to a *****ULANT TRANSACTION!!!!</p> <p> </p> <p>DO NOT DEAL WITH VODACOM!!!!!</p>