MB
Morne B

1 reviews | Active since Dec 2014

01 Mar 2017, 10:45

Laughably poor service

<p>My phone number ********** is a voda*** number which I unfortunaly have had for the last 8 years now and the service just gets worse if thats possible. Recent encounter I upgrade my phone to Ipone 7Plus which the online store send via Ram couriers. Ram is given the incorrect contact details and fail to deliver the phone. I report the incidence to them to which I get no response.</p> <p>So I report this on hellopeter and get a nice rosy promise that no we will fix it and will get the phone and upgrade sorted out. 3 weeks later and still no phone nor word from voda***. Call them this morning and the upgrade sales agent "Shanon" tells me no same problem. Phone was dispateched to Ram and returned to them being unable to deliver. When I ask what contact detail they gave Ram "Shanon" ducks and dives and hangs up.</p> <p>So still no upgrade after 4 attempts, 2 failed delivery attempts and 0 calls from anyone to sort out this stinking mess.</p>

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2017, 11:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team