1 reviews | Active since Dec 2014
Laughably poor service
<p>My phone number ********** is a voda*** number which I unfortunaly have had for the last 8 years now and the service just gets worse if thats possible. Recent encounter I upgrade my phone to Ipone 7Plus which the online store send via Ram couriers. Ram is given the incorrect contact details and fail to deliver the phone. I report the incidence to them to which I get no response.</p> <p>So I report this on hellopeter and get a nice rosy promise that no we will fix it and will get the phone and upgrade sorted out. 3 weeks later and still no phone nor word from voda***. Call them this morning and the upgrade sales agent "Shanon" tells me no same problem. Phone was dispateched to Ram and returned to them being unable to deliver. When I ask what contact detail they gave Ram "Shanon" ducks and dives and hangs up.</p> <p>So still no upgrade after 4 attempts, 2 failed delivery attempts and 0 calls from anyone to sort out this stinking mess.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
