DJ
Dale J

1 reviews | Active since Mar 2019

25 Mar 2019, 12:54

Latest Vodacom Sim only data deal - no bonus data

On 08 March 2019 I took out a new sim only data deal - 15Gb per month for R179 (as advertised by Vodacom online and in-store magazine) at the Canal Walk Vodacom store. I received pro-rata data for the 5Gb daytime, and 5Gb night owl, but did not receive any of the 5Gb bonus data as advertised. I was told to check the next day. After 3 visits back to the store and multiple calls to Vodacom over the past 3 weeks, I still have not received any portion of the 5GB bonus data. Vodacom call centre blames the store and the store say it is with Vodacom. Appalling customer service and no ability to resolve a very simple issue.

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Replies (1)
Vodacom
Vodacom's reply25 Mar 2019, 13:36
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team