TG
Theo G

1 reviews | Active since Apr 2016

20 Apr 2016, 09:31

Late SMS for Data Billing

Good-Day<br> <br> I have a prepaid mobile, and quite happy with it. However, yesterday 19th April 2016, at 14:14, i had recieved 3 messages back to back stating<br> - You have 4.47 mb data remaining...<br> - Your data bundle has expired...<br> - You have been paying R2/1mb since 7am...<br> All 3 texts, back to back at 14:14?<br> <br> How can this be? This has never happened before. I generally get the first message and i have plenty of time to top up, but yesterday i was not given the oppertuinty to do so. Now i had no data, and had been charged R2/1mb for a full 8 hours.<br> This is unfair and wrong. Please confirm what is to be done here?<br> <br> Kind regards<br> Theo

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Replies (1)
Vodacom
Vodacom's reply20 Apr 2016, 12:19
Official
Hello Theo.Govender,

We would like to apologise for any inconvenience caused.

We will be in contact with you in order to address this matter.

Kind regards
Consumer Website Team

Best regards,