late shift guys lazy to help

I called Vodacom last night at 6.02 seeking my IMEI number. I spoke to a lady (didn't get her name) and she advised that she could not help me as I need to go to the store. <br> This morning I contacted Vodacom via online chat and was assisted by Abigail who was able to provide me with the information as well as blacklist my tablet. <br> So what has changed from last night??? Seems to have been pure laziness to help and was she just answering the phone so they could finish her shift. <br> I could have done everything I needed last night if I got the information. <br>