1 reviews | Active since Feb 2018
Late refund
I cancelled my Vodacom contract on the 15th of December and sent all the supporting documents required to the cancellations dept.The request was not processed at all.Follow up again and resent the documents on the 28th Dec and cancellation was effected on the 2nd of December.After such a frustrating process Vodacom went on to process a debit order on my account.....getting my refund is proving to be another nightmare as well!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience and thank you for bringing it to our attention.
Our records reflect that this matter is now resolved and the refund has been prepared.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
We regret taking note of your experience and thank you for bringing it to our attention.
Our records reflect that this matter is now resolved and the refund has been prepared.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,