1 reviews | Active since Oct 2016

23 Oct 2016, 22:51

Late night sms

<p>I don't appreciate a 10.30 sms telling me I have 3 gig data for using their app. I didn't use it at 10.30 pm. Pity their bots don't come with brains. Not happy with this corporates abuse of power. surely there are laws to stop this unsolicited abuse?</p>

0
Replies (3)
Vodacom
Vodacom's reply24 Oct 2016, 07:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Oct 2016, 06:25
Official

On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.

We have removed all marketing SMS notifications from your profile.

Please allow 48 hours to complete the request.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Oct 2016, 06:25
Official

On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.

We have removed all marketing SMS notifications from your profile.

Please allow 48 hours to complete the request.

Regards,
Vodacom Consumer Website Team