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Alexandra A
1 reviews | Active since Nov 2011
16 Mar 2024, 12:41
Late estate ***** by Vodacoms deceased accounts
My mother's late estate was billed R5500 by Vodacom and it was paid out to them by someone who is not the executor (standard Absa Trust practice...totally *******) but when I smelt a rat, and made enquiries, I was given some "word salad" and quickly sent half of the amount as a refund, as it was supposedly some kind of mistake. This was NOT a mistake. This is organized crime. I tried to report it to Vodacom but have been ignored.
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Replies (2)
Vodacom's replyOfficial
17 Mar 2024, 09:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Mar 2024, 09:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Alexandra A's updateReviewer Update
23 Mar 2024, 20:18Received an email signed only "Vodacom Team", saying I must go to the SAPS and make an affidavit that I suspect ***** and it must have "three signatures" on it...what kind of BS is this?
I might as well lay charges then?
They also refuse to say what their policy is, should they discover that my allegations are correct. Very very *****. If you inherited, go check they didn't overcharge the estate too because it is a very serious ******** offence.
I might as well lay charges then?
They also refuse to say what their policy is, should they discover that my allegations are correct. Very very *****. If you inherited, go check they didn't overcharge the estate too because it is a very serious ******** offence.
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Alexandra A's update23 Mar 2024, 20:18
Reviewer Update
Received an email signed only "Vodacom Team", saying I must go to the SAPS and make an affidavit that I suspect ***** and it must have "three signatures" on it...what kind of BS is this?
I might as well lay charges then?
They also refuse to say what their policy is, should they discover that my allegations are correct. Very very *****. If you inherited, go check they didn't overcharge the estate too because it is a very serious ******** offence.
I might as well lay charges then?
They also refuse to say what their policy is, should they discover that my allegations are correct. Very very *****. If you inherited, go check they didn't overcharge the estate too because it is a very serious ******** offence.