Last straw with vodacom

Today I got a shock of a lifetime, I had a reverse query about a month ago with Voda om and the guy who initially helped me gave email address to send the required documents that was 14 October 2019. I called to hear the progress of my query and the consultant told it would take 14 days to process so I waited 14 working days and then called in again I was told it's still been processed and the lady dropped the call on my ear before I could ask about my contract, which was very rude and was not the 1st time ..now note that it's been over 3 weeks.. This morning I call again and Malcom and Thato managed to finally help me.....the depressing part about all this waiting is the email addresses given to me previously have been non existing for quiet a while now but non of the previous agents cared to tell me to use their new address. After been a vodacom customer for more than 20yrs I'm utterly disappointed and thinking of changing networks. Thank you to Malcom n Thato for helping me though.