PJ
Prinsloo J

1 reviews | Active since Jul 2011

15 Nov 2015, 19:29

Last Straw

Good day,<br> <br> Logged into my vodacom app today and saw that my new upgrade date was August 2017. I phoned the call centre and they confirmed that the contract was renewed on the 5th of November 2015.<br> <br> I will insist that copies of either the signed agreement or telephone recordings with me agreeing to this be made available within 48hrs. Failure to provide these will mean that no such agreement exists. And that Vodacom acted **********ly.<br> <br> I don't want this corrected. If you can't supply me with the above information within 48hrs I will insist that the contract be canceled immediately. I will also lay formal complaints in terms of the NCPA and file complaints with ICASA.<br> <br> This is now the very last straw. From **********ly billing me to now finally this. I am completely fed up with Vodacom. I will never be a loyal customer to you again!<br> <br> You have 48hrs.

0
Replies (1)
Vodacom
Vodacom's reply15 Nov 2015, 20:44
Official
Hello prinsloovj,

I'm terribly sorry to hear of the bad service you received.

Please note that a consultant will make contact with you in due course to assist with your complaint.

Regards

Consumer Website Team