1 reviews | Active since Feb 2017
Last resort
<p>This is my last resort. App**** for an upgrade early January online. Website said upgrade failed. Start of Feb I log in, to try again, and to my surprise I have been upgraded,but no new cellphone delivered to specified location. Just contract upgrade to a number I cant use as I have not received my phone. Went to Vodacom Fourways,cant help since its an online issue,no offer to phone on my behalf. 082 111 has no option that connects me to a person to speak to. And online email has yielded zero result. So as of today its been 11 days trying to get hold of Vodacom and they send me a bill for something I have not received asking to pay asap. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Garth,
Kindly be advised that we have requested our Upgrade team to contact you regarding your Upgrade. Your reference number is ***.
We apologise for any inconvenience caused.
Regards,
Vodacom
Best regards,
Good day Garth,
Kindly be advised that we have requested our Upgrade team to contact you regarding your Upgrade. Your reference number is ***.
We apologise for any inconvenience caused.
Regards,
Vodacom
Best regards,
Still no contact made from Vodacom. Got the following messages.
07h44 : Your query has been escalated to a support specialist. Your ref number is:1- ********** 707*** Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
08h07 : Thank you for your support. Your query with ref number 1- ********** 707*** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
There was no communication from either side between my query being opened at 07h44 and the to my surprise being closed at 08h07.
Still no contact made from Vodacom. Got the following messages.
07h44 : Your query has been escalated to a support specialist. Your ref number is:1- ********** 707*** Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
08h07 : Thank you for your support. Your query with ref number 1- ********** 707*** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
There was no communication from either side between my query being opened at 07h44 and the to my surprise being closed at 08h07.