WH
Wynand H

1 reviews | Active since May 2012

20 Jun 2017, 13:55

Last month they made a ***** up with my line rental and still they have not sorted it out

<p>So last month I lodged a complaint against vodacom for charging me an extra line rental, In the beginning of this month they phoned me and told me no they will credit my account with the overcharged amount. This is now 3 weeks later and yet there is still nothing being done.Sort out my account vodacom! Your service is great when you want the sale but once you have it you guys are pathetic when it comes to sorting out admin stuff which you overcharged me more than 600 last month</p> <p> </p>

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Replies (3)
Vodacom
Vodacom's reply20 Jun 2017, 14:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Jun 2017, 14:42
Official

Dear Customer

As discussed, the credit has been posted on your Vodacom account.

Regards

RoderiqueLategan

WH
Wynand H's update03 Jul 2017, 08:06
Reviewer Update

Dear RoderiqueLategan,

Where is this reflected on my account as my invoice does not state anything about any credit